Support
How can we help?
Champagne Taste is made by one person. Write to us and you get a reply from the person who built the thing — usually within a day or two.
Before release
Champagne Taste is in TestFlight ahead of its App Store release. If you're testing and something is wrong, please say so — a note now is worth ten reviews later. The most useful report says what you tapped, what you expected, and what happened instead, plus your iPhone model and iOS version.
Restoring purchases
Purchases in Champagne Taste are tied to your Apple Account, not to your phone. If you get a new device, reinstall the game, or restore from a backup, you can bring them back yourself:
- Make sure you're signed in to the App Store with the same Apple Account you used to buy — this is the single most common cause of a "missing" purchase.
- Open Champagne Taste and go to the carat store.
- Tap Restore Purchases.
Family Sharing note: consumable carat packs are not shareable across a family group, so they restore only to the account that bought them.
If a purchase completed and the carats never arrived, don't buy again — write to us with the date and the amount, and we'll sort it out.
How saves sync across devices
Your progress is saved on your iPhone and mirrored into your own iCloud account. Sign in to the same Apple Account on another device and the game picks up where you left off. There's nothing to set up and no account to create.
The sync happens quietly: the game reads iCloud when it opens, and writes back as you play and when you leave the app. If it can't reach iCloud, it keeps playing from the local copy and syncs later.
If a second device isn't catching up
- Check both devices are signed in to the same Apple Account, in Settings → [your name].
- Check iCloud Drive is on for Champagne Taste, in Settings → [your name] → iCloud.
- Open the game on the first device and leave it for a moment before switching — closing the app is what pushes the newest save.
- Give it a minute on a decent connection. iCloud key-value sync isn't instant.
When two devices have both made progress, the game merges rather than overwrites: it keeps the higher carat balance, the better star rating on each level, and the union of everything you've bought or collected. You don't lose a room because you played on the iPad.
If your progress looks lost
Almost every case of "my progress is gone" turns out to be one of the first two below, and both are recoverable. Please try these before replaying anything.
- Wrong Apple Account. If the device is signed in to a different Apple Account than the one you played on, the game will find no save and start you fresh. Sign back in to the original account and reopen the game.
- iCloud is switched off for the game. Turn it back on in Settings → [your name] → iCloud, then reopen the game and wait a moment.
- You deleted the app while offline. The local save goes with the app, but the iCloud copy is independent — reinstall, open the game, and give it a moment to pull.
Don't start over yet
A fresh save that then syncs can make an old one harder to recover. If the steps above haven't worked, write to us first and tell us your Game Center nickname, roughly how far you'd got, and when you last played. We'll tell you what to try next.
One thing we can't do is restore progress for you: we have no server and no copy of your save. That's the trade for a game that sends us nothing — everything lives in your iCloud, under your control.
Game Center and leaderboards
Game Center is optional. Sign in and you'll appear on two leaderboards — total stars earned, and how many collection pieces you own. Decline it and the game plays exactly the same, minus the leaderboards.
If you declined the sign-in prompt and want it back, turn Game Center on in Settings → Game Center, then restart the game. Scores are held by Apple, not by us, so leaderboard questions and profile changes are handled through Game Center itself.
TestFlight
The pre-release build is distributed through Apple's TestFlight app. A few things worth knowing while you're testing:
- TestFlight builds expire after 90 days. When one does, update to the newest build from the TestFlight app.
- Your progress survives a build update — it's in iCloud, not in the build.
- The fastest way to report something is the Send Beta Feedback button in TestFlight, which attaches your device details automatically. The form below works just as well if you'd rather write properly.
Refunds
All purchases are handled by Apple, which means refunds are too — we can't issue one directly. Request a refund at reportaproblem.apple.com, signed in with the Apple Account that made the purchase. If something went wrong on our end, tell us as well and we'll back you up.
Contact us
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